Plans
Community
- The complete product under the AGPLv3
- All sources, storage types and features
- Signed updates for console and agents
- Help from the community in GitHub Discussions
- Bug reports on GitHub
Commercial support
- Direct support from the people who build BackupZit
- Tickets in the MaxZit customer portal
- Help with installation, migration and recovery
- Invoices for companies
- Support is provided in English
Plans and prices are shown in the customer portal. Tickets and emails are handled in English only.
Report a bug
Found something that does not work? Open a bug report on GitHub — the form asks for the version, the affected component and the steps to reproduce. The console's menu has a Report a bug link too.
Security problems are reported privately, not as a public issue: see Security.
Questions about support
Do I need a support plan to use BackupZit in my company?
No. BackupZit is free to install and use, also commercially, under the GNU AGPLv3. Support is optional.
Are some features only available with support?
No. There is one edition; support buys help and response times, not features.
In which language is support provided?
Paid support is provided in English only. The console, its built-in guide and this website are available in 14 languages.
Who is MaxZit?
MaxZit is the company that develops BackupZit and offers IT services. More at maxzit.com.